We have been working hard behind the scenes to consider a range of plans designed to revise our working practices to ensure we can clean your windows in the future while, at the same time, doing so in a manner which ensures the safety of our customers and staff. We are required to adhere to Scottish Government Covid -19 guidelines at all times and, consequently, we have implemented a number of changes to our working practices.
We ask that you follow social distancing protocol and remain 2m from our window cleaning operators at all times. While we are moving from house to house we will ensure that we maintain a safe distance from all our customers, members of adjacent households, and other members of the general public that we encounter.
Safe working zone
We have installed hand sanitizers in all of our vans and our operators will clean their hands regularly when moving between different households. We will also be disinfecting all our vans and equipment periodically. Our operators will be wearing disposable gloves while they work and, whenever necessary, they will wear face masks while speaking with customers.
We have been advised that the handling and circulation of cash is potentially a major factor in the spread of COVID-19. Consequently, from the 1st of July 2020 we will no longer be able to accept cash payments. We will be working hard to implement contactless payments and we will continue to accept card payments at your door. However, we would prefer that you pay monthly by direct debit. This can be set up several ways as follows:
Online – We have just had a this new website built. Please click the link for online payments – this will let you set up a monthly payment
Phone – Please call on 01324 808518 and we can take your details over the phone and have your monthly subscription set up
Home – We can visit you and from a distance register you from the comfort of your home.
We will be in touch will all of our customers before the 1st of July 2020. In the meantime, if you have any questions or queries please do not hesitate to call the number above. We do appreciate your past support and we look forward to continuing to deliver our services in the future.